Questions?
Don’t hesitate to ask. You will be purchasing from a Hawaii grown & family owned hammock company on Maui, Hawaii. Ask us, and you get us, not a call center. We will do our very best to answer your questions in a timely manner. You can also use our messenger button on the website for a prompt response. Mahalo, we appreciate your business.
Shipping?
FREE Shipping for all US Residents, (Includes Alaska & Hawaii)
Canada + International: We love our friends from the North, South, East or West:) Please contact us to get the best shipping quote. Mahalos
Return Policy?
We gladly accept returns and exchanges. Simply contact us within 7 days of delivery. Ship items back to us within 14 days of delivery.
Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
In store purchases; we offer store credit only.
What if I don't have two trees?
No need brah o sistah. A tree branch, support beams, or drill in anchor bolts. As long as your supports are strong enough to support the weight, hang em! Hammocking has become a verb. Where there is a will, there is a way. Check out our Facebook page or Instagram link at the bottom of the page to help get inspired. FOLLOW-LIKE-SHARE-RELAX @hangloosehammockshawaii
Will these hammocks fit on a hammock stand?
Yes, however [if can] we highly recommend setting up your hammock with more of a banana shape. This allows your body to stretch out at a 45 degree angle keeping your back flat. This is the ideal shape for laying in a hammock without the spreader bar. This position is much better for both your blood circulation and comfort.
Do you offer a Warranty or Guarantee?
We GUARANTEE you’ll enjoy the highest quality hammocks on the market today! Hand Made & Heart Made.
Working with many artisans, it may be possible there may be a manufacture defect that goes unnoticed:/ If that’s the case, contact us in a timely manner and we will replace your product.
If your hammock becomes damaged from improper use, (Buttons, Zippers, Sharp Objects) or has been left in the sun to be aged unnecessarily, we will not replace your hammock.
We offer quality hand made hammocks that deliver maximum comfort when being used. Some materials are better than others for prolonged outdoor use. Your hammock should be treated like your favorite piece of clothing.
If there is a problem, contact us in a timely manner and we will refund or replace your hammock. If you contact us years later, no bueno, time to purchase a new hammock:)
As a family run business here in Hawaii, we depend on "coconut wireless" and want nothing more than for our customers to be enjoying their hammocks and to be sharing positive vibes with their Ohana & friends. So Hammock Responsibly, and live Ho’oponopono.
HOW TO HANG YOUR HAMMOCK: Hang your hammock to have shape, (NOT PULLED TIGHT!) This allows you too scoot back for support and lay at an angle to achieve a flat back position. Its more important to have height vs distance!
